Buyer is responsible for all costs for shipping the item back to us.
Return policy for CLOTHING and HOME. US Domestic orders are given a 14 return policy from the day of receipt. US Territories and Hawaii are given 30 days. International orders are given 30 days to issue returns. Returns for items past the time allotted are not accepted. Exceptions or exchanges will be determined on a case by case basis. Refunds will be issued within 3 days of receipt.
Return policy for JEWELRY. US Domestic orders are given a 14 return policy from the day of receipt. US Territories and Hawaii are given 30 days. International orders are given 30 days to issue returns. Items MUST be returned in original packaging. Returns for items past the time allotted are not accepted. Exceptions or exchanges will be determined on a case by case basis. Refunds will be issued within 3 days of receipt. All custom pieces are non-refundable.
If cancellation is needed, contact us at xanthos@xanthos.shop as soon as possible. If the order has already shipped then upon receival forward it back to us.
